Returns & Exchanges
At Rúngne, we want to ensure your gear supports your peak performance, which is why we offer a 30-day return policy for all unused items in their original packaging. Whether the fit isn't right or you've changed your mind, we are committed to making the return process as seamless as your next climb.
Return Process
- 1.Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
- 2.Pack Your Gear
Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original condition.
- 3.Label and Ship
Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at the nearest authorized carrier location.
- 4.Receive Your Refund
Once our warehouse team inspects the returned equipment, we will process your refund to your original payment method within 5-7 business days.